Privacy Policy – Vine Property Agents

Last updated: 9/09/2025

Vine Property Agents (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also covers how we handle information collected through our website at https://vineproperty.com.au.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Name, contact details (email, phone, address)
  • Identification documents (e.g. driver’s licence, passport, proof of ownership/tenancy)
  • Employment and financial details provided in tenancy or sales applications
  • Property ownership and transaction details
  • IP address, browser details, and website usage data
  • Information you provide in enquiries, forms, or when subscribing to alerts

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit an enquiry via our website
  • Apply for tenancy or request property management services
  • Subscribe to property alerts or newsletters
  • Sign agency agreements or contracts
  • Communicate with us by email, phone, or in person

We may also collect information from:

  • Third-party service providers (e.g. tenancy databases, credit reporting agencies, reference checks)
  • Publicly available sources (e.g. RP Data, council records)
  • Cookies and tracking tools when you use our website

3. How We Use Your Information

We use personal information for purposes including:

  • Marketing and advertising available listings (with your consent where required)
  • Facilitating property transactions, tenancy applications, and management services
  • Communicating with landlords, tenants, buyers, and vendors
  • Meeting our legal obligations under the Property Occupations Act (QLD) and other laws
  • Improving our website, services, and customer experience

4. Disclosure of Information

We may share personal information with:

  • Contractors, tradespeople, and suppliers engaged to perform work on managed properties
  • Legal, financial, and professional advisers
  • Real estate portals (e.g. realestate.com.au, Domain) where you have instructed us to market a property
  • Tenancy database operators and reference-checking services
  • Government authorities or regulators where required by law

We will never sell your personal information to third parties.

5. Website Data, Cookies & Analytics

  • Our website uses cookies to improve browsing experience, track site usage, and enable features such as saved preferences and property alerts.
  • Third-party services (such as Google Analytics, embedded maps, or video content) may collect data through cookies, IP addresses, and usage tracking.
  • You can disable cookies through your browser settings, though this may affect website functionality.

6. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information is stored securely in password-protected systems, including third-party CRM and cloud platforms. Where data is stored overseas, we ensure compliance with the APPs.

7. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to ensure your details are accurate and up to date

Requests can be made by contacting us (see Section 10 below).

8. Your Rights & Choices

  • You may unsubscribe from marketing communications at any time using the link provided in emails.
  • You may request deletion of personal information we hold, subject to legal and regulatory retention requirements (e.g. trust account records, agency agreements).
  • Tenancy-related data may be retained for compliance with the Residential Tenancies and Rooming Accommodation Act (QLD).

9. Links & Embedded Content

Our website may include links to external sites and embedded content (e.g. maps, videos, property listings). These third-party sites are outside our control and may collect data in line with their own privacy policies.

10. Contact Us

If you have any questions, concerns, or complaints regarding your privacy, please contact:

Vine Property Agents
Email: admin@vineproperty.com.au
Phone: 07 3075 6986
Address: 97 Manson Road, Hendra QLD 4011

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated “Last updated” date.